Help Desk Technician

About Us:
Best of Bluffton award-winning IT Managed Services Provider serving Bluffton, Hilton Head Island, and the Lowcountry. We deliver reliable technology solutions and exceptional client support.

Position Overview:
SNS Technologies is seeking a full-time Helpdesk Technician with dispatch responsibilities to join our growing team. This role provides frontline customer and technical support, ensuring clients receive timely, high-quality assistance with hardware, networking, and software issues. The ideal candidate is a problem-solver, clear communicator, and eager learner who wants to grow into a junior systems administrator role.

Responsibilities:

• Serve as first point of contact for client support requests via phone and email

• Troubleshoot and resolve basic hardware, software, and network issues

• Escalate complex problems to senior technicians as needed

• Dispatch onsite support when necessary

• Maintain accurate documentation and update tickets promptly

• Coordinate with vendors and clients to support ongoing projects

• Learn and master Managed Service Provider tools and software

Qualifications:

• 2+ years’ experience in IT support or helpdesk environment

• Familiarity with Windows OS, Microsoft 365, and common networking technologies

• Excellent communication and customer service skills

• Reliable transportation and clean driving record

• CompTIA A+ certification (preferred)

Schedule:

• Full-time, on-site (Bluffton office)

• Monday–Friday business hours, with occasional after-hours/on-call work

Why SNS Technologies:
Join a collaborative, growing IT team with a strong local reputation. We value learning, professionalism, and teamwork, and we offer a path for growth into advanced technical roles.

Equal Opportunity Employer
SNS Technologies values diversity and is an equal opportunity employer.