AV & Integration Service Technician

The Role
Highly experienced Service Technician wanted to join the CAV Integrated Home team. We are looking for a detail oriented, customer friendly AV and network systems trouble-shooter to join one of the elite AV companies of the south east. This role as a part of CAV’s service team will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.
Responsibilities include both on-site and remote access service of systems, accurate notation/documentation of problems, client relations, maintaining Custom Audio Video’s record of exemplary service.
Required: Extensive knowledge of AV and network systems.
Required: Strong interpersonal and customer service skills.
Required: Extensive experience installing and servicing most if not all kinds of low voltage systems.
Required: Advanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound/stereo system setup, and AV installation methods.
Required: Good driving record.
Required: Minimum 3+ years’ experience in the AV installation/service industry including remote and control system programming.
Required: good ability to troubleshoot advanced low-voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client-side services such as streaming.
Required: Maintain professional appearance and calm demeanor in tough situations.
Required: Ability to lift and carry up to 50 pounds and experienced working with power tools.
Experience with remote service systems such as Bluebolt, Ubiquiti, OvrC a plus.
Experience with Control4, Crestron, and URC a plus.
Industry certification from CEDIA, Infocomm, ISF or similar a plus.
The Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

• Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.
• Previous experience as Audio/video Lead technician or A/V Home Automation technician.
• Knowledge of LAN and wireless LAN (WIFI) configuration for Class A/small to medium/residential networks; and experience installing network hardware and terminating network cabling.
• Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledge
• A high level of interpersonal ability – patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employees
• Ability to lift and carry up to 50 pounds and experienced working with power tools
• A good driving record is necessary.